Renewal Strategy Consulting logo Customer Success, Renewals, Automation
Request a consult View the model
Executive renewal strategy SaaS customer success operating systems

Customer Success built for renewal confidence and durable net revenue retention.

Renewal Strategy Consulting is led by Cristina Leath, former Microsoft Customer Success leader with more than 12 years across enterprise, mid market, and growth stage SaaS. I help executives install a Customer Success operating system that improves renewal posture, exposes risk early, and scales execution through disciplined cadence, governance, and automation.

Request a consult Explore the five pillars
Retention
95 percent plus retention outcomes
Operating Rhythm
QBRs, governance, executive alignment
Scale
Health scoring, playbooks, automation

Five pillars operating model

Every engagement maps back to five pillars that create renewal readiness, executive confidence, and durable growth. Pillar three is centered because alignment is the anchor that makes every other motion hold.

Foundation and Onboarding Excellence Clear expectations, ownership, early value milestones.
Adoption and Value Realization Outcomes, usage signals, value narratives leaders trust.
Alignment and Executive Partnership Operating rhythm that surfaces truth and accountability early.
Renewal Readiness and Risk Management Health, risk ownership, forecasting inputs leaders trust.
Expansion Through Trust Growth that emerges from value, credibility, and alignment.
Go deeper on the pillars

Services built around the model

Engagements are designed to deliver clarity fast and leave your team with an operating system you can run. Packages are structured for executive confidence, not dependency.

Customer Success Operating System

Design your end to end rhythm, health, QBR, renewal readiness, and governance. Built for repeatable execution and leadership visibility.

Best for leaders rebuilding Customer Success, preparing for scale, or tightening renewal execution.

Renewal Forecast and Risk Program

Build a risk taxonomy, signal map, playbooks, and forecast inputs executives trust. Reduce surprises and drive earlier decisions.

Best for teams with inconsistent renewals, noisy health, or unclear ownership.

Automation and Enablement

Implement scalable workflows, alerts, success plans, and lifecycle automation that improves consistency without adding meetings.

Best for lean teams that need scale and structure quickly.

Leadership

Principal led. Executive partnership. Built for SaaS leaders who want a disciplined Customer Success operating system, predictable renewals, and durable net revenue retention.

Cristina Leath, Customer Success Executive
I help SaaS leaders turn Customer Success into a disciplined operating system that increases renewal confidence, reduces churn risk, and improves net revenue retention.

CUSTOMER SUCCESS EXECUTIVE

Cristina Leath

Founder and Principal Consultant

Cristina Leath is a Denver Metro based Customer Success Executive with more than 12 years leading post sale, Support, Customer Success, and Account Management across small, mid size, and enterprise organizations, including Microsoft. She builds scalable Customer Success operating systems that create clarity, accountability, and measurable outcomes across retention, renewals, and expansion.

She is known for transforming customer experience from reactive to proactive through health scoring, lifecycle playbooks, executive renewal motion, targeted campaigns, and Voice of Customer programs. Her work improves risk visibility, standardizes execution, increases retention, and identifies expansion opportunities that unlock durable growth.

Outcomes I Deliver

  • Forecast confidenceRenewal forecasting executives trust, supported by clear risk ownership and inputs.
  • Early risk detectionHealth scoring and segmentation that surface risk early and drive consistent action.
  • Executive cadenceQBRs, success plans, and governance that align stakeholders and decisions.
  • Scaled executionAutomation and enablement that scale execution without adding noise.
Request a consult View the model

Contact

Share what you are building, what is breaking, and what outcomes you need at renewal. You will receive a clear next step.